Company: Global Payments Inc.
Location: Salt Lake City, UT
Posted on: July 18
Title: Senior Director, Product Management - Intake
Location:United States
Job ID:R0064188
Job Description:
Lead the product vision and strategy for the Global Payments Intake platform. Define and maintain a robust roadmap that reflects the needs of merchants, internal underwriters, partners (including ISVs and Wholesale), and global regions. Align intake workflows with broader corporate initiatives, including our underwriting platform (UCM) integration and future onboarding platforms.
Oversee all stages of product management for the Intake platform-from ideation to delivery to monitoring. Ensure Intake products are built to be modular, flexible, and extensible for multiple use cases including international expansion, complex partner needs, and conditional approvals.
Serve as the key liaison between internal stakeholders (e.g., Sales, Underwriting, Engineering, Legal, Compliance, Customer Support) and external partners. Champion intake improvements that drive measurable business value and user experience improvements.
Lead development of flexible, interoperable workflows to support varied merchant and partner journeys (e.g., sales-led to self-serve transfers, board-now-complete-later flows, region-specific data routing). Ensure the platform accommodates handoffs between roles and supports collaborative session completion.
Integrate fraud detection and identity/account verification into Intake workflows. Maintain partnerships with third-party services (e.g., credit bureaus, ID verification providers, account validation APIs, and open banking). Ensure adherence to regulatory and compliance standards in each target region.
Drive instrumentation for full visibility into user behaviors, drop-offs, bottlenecks, and completions within the Intake process. Leverage analytics to prioritize roadmap enhancements and resolve production issues effectively. Guide your team to track KPIs including application throughput, conversion rate, and approval time.
Ensure seamless user experiences for merchants and partners across desktop and mobile interfaces. Build a framework for optimizing flows for simplicity, speed, and clarity. Establish UX guardrails for intake forms, document capture, e-signature integration (e.g., DocuSign), and partner customization.
Lead API and platform-level integration strategy across UCM, or Boarding Applications, Merchant Account applications/portals, ISV platforms, and global lead forms. Ensure backward compatibility, system stability, and scalability across channels and regions.
Work with our underwriting team to define and oversee functionality that tracks post-boarding changes in merchant information that may impact underwriting status or merchant health. Ensure alerts and internal workflows are triggered appropriately to maintain compliance and risk posture.
Extend the capabilities of Intake to support international business units by enabling multi-lingual, multi-currency, and localized regulatory-compliant configurations. Champion regional customization while retaining core Intake product architecture.
Hire, mentor, and lead a team of product managers across varying levels. Foster a high-performance culture of innovation, customer-centric thinking, and results-driven execution. Act as a coach and subject matter expert across cross-functional product leadership forums.
What Are We Looking For in This Role?
Minimum Qualifications
Bachelor's degree in a related field (Computer Science, Business, Product Management, or similar); or equivalent combination of education and experience.
Minimum 10 years of product management experience, including at least 5 years in a leadership role.
Proven success in leading product strategy and execution in fintech, SaaS, or digital onboarding platforms.
Deep understanding of merchant onboarding, risk/fraud management, and regulatory compliance.
Preferred Qualifications
Master's degree in Business Administration or related discipline.
Prior experience with Global Payments or equivalent enterprise-level payment/fintech companies.
Experience leading global product teams and platforms with international compliance requirements.
Strong technical fluency and comfort working with engineering, architecture, and data science teams.
Desired Skills and Capabilities
Able to define clear, scalable product strategies and roadmaps. Demonstrates business acumen by linking product features to commercial outcomes and customer needs.
Establishes repeatable processes for capturing, vetting, and launching new ideas. Builds a culture of innovation and continuous improvement.
Ability to build and defend business cases, analyze cost-benefit tradeoffs, and evaluate complex data sets to make informed product decisions.
Advocates for the end-user experience, especially around critical friction points like document submission, pends resolution, or approval delay. Measures success through user adoption and conversion metrics.
Skilled in introducing structure and rigor to evolving product domains. Adept at stakeholder management and navigating ambiguity in large matrixed organizations.
Comfortable presenting strategy, KPIs, and roadmap updates to executive audiences. Leads effective workshops, cross-team planning sessions, and executive reviews.
Experienced in negotiating and managing third-party providers critical to identity verification, risk analysis, document signing, and open banking integrations.
Proven ability to lead localization and compliance work for global deployments, balancing standardization with regional needs.
Location & Travel Requirements
Position can be based remotely or out of a Global Payments office. Occasional travel expected (~15-25%) to meet with stakeholders, partners, and product teams globally.
Why Join Us?
Join Global Payments and be at the forefront of shaping the future of merchant onboarding. As the Senior Director for Intake, you will lead a product domain that is vital to how businesses start their journey with us. You'll work with world-class engineers, risk analysts, designers, and business teams to create a streamlined, secure, and scalable intake process that drives company growth.
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